01
Start with the branch
Contact the branch in person, by phone, or by email. Explain what happened, when it happened, and the outcome you are seeking.
02
Information that helps
Clear details help the branch understand and review your concern.
- Your name and preferred contact method
- The date and approximate time of the interaction
- A transaction record, if one is available
- A concise description of the concern
03
What happens next
The branch reviews the information available for the concern and may contact you if clarification is needed. Keep copies of any messages and transaction records related to your request.