Question 1

Do I need an appointment for currency exchange?

Accepted Answer

No. Walk in during opening hours. For large amounts of a less common currency, calling ahead helps the branch prepare.

Question 2

What identification should I bring?

Accepted Answer

Government issued photo identification. For larger amounts you may be asked about the source of funds.

Question 3

Is the displayed rate the final rate?

Accepted Answer

Online rates are informational. The final rate is confirmed by the branch before you pay.

Question 4

Which currencies are available?

Accepted Answer

Common travel currencies are usually on hand. Availability of a specific currency and amount is confirmed by the branch.

Question 5

Do I get a receipt?

Accepted Answer

Yes. A written receipt is provided for every completed transaction.

Question 6

What are your opening hours?

Accepted Answer

Monday through Saturday from 9:30 in the morning to 5:00 in the afternoon. Sunday is closed.

Frequently asked questions