01
Pause when there is pressure
Pressure to act immediately is a common warning sign. Pause if someone tells you to keep a transfer secret, rushes you, or prevents you from asking questions.
02
Check the request independently
Use a phone number or website you found independently to verify a request. Do not rely only on contact details sent by an unfamiliar caller, message, or advertisement.
03
Protect personal information
Do not share passwords, one time codes, or full banking details with an unexpected caller or message. A legitimate request can be checked before you act.
04
If you are unsure
Stop before sending money or sharing information. Speak with the branch about the transaction you are considering, and contact your financial institution or the appropriate authority when needed.