What to prepare before an international money transfer

A smooth international money transfer is mostly decided before you reach the counter. The transfers that stall usually share the same story: a name spelled from memory, a missing account detail, or a question about documents that could have been answered with one phone call the day before.

Gather recipient details

Accurate recipient information reduces delays. Bring the correct spelling of names and complete account details. The receiving name should match the recipient's bank record exactly — a nickname or shortened form can hold a transfer for days. Depending on the destination, you may need an account number or IBAN, the receiving bank's name and branch, and sometimes a code such as SWIFT/BIC. Have a phone number for the recipient too; the fastest fix for a stuck international money transfer is often a quick question they can answer.

Documents and timing on your side

Bring valid photo identification, and for larger amounts expect routine questions about the source of funds — the same regulated process described in what identification is needed for currency exchange. Ask about timing before you send: destination country, receiving bank, and local holidays all affect arrival. If the money must land by a specific date, say so at the start and plan one buffer day.

The full cost of an international money transfer

Ask two numbers: the total you pay here, and the amount the recipient receives there. The gap between them contains the rate and every fee on the route. Details of the service are on our international money transfer page.

Before you decide

• How to use this guide: this is general information — match it to your own destination, amount, and timing, then confirm details with the branch.
• Details worth checking: read names and account details from original documents, and confirm the receive amount for your specific transfer.
• Keep a record: keep the transfer receipt and reference number; for next steps, contact the Newmarket branch.